WE ANSWER THE MOST FREQUENTLY ASKED QUESTIONS

What are the delivery times?

- We want you to receive your purchase as soon as possible. That's why we start preparing orders immediately after purchase.

(The couriers FannyBoutique uses have a maximum turnaround time of 48 hours with a statistical reliability of 97%.)

- ( COVID-19 ) In compliance with the regulations, our parcels arrive without problems to date we have not encountered delays in excess of 24h from the estimated delivery date, you will still have the traking of the parcel so as to follow your shipment from the courier's site.

- Each of our shipments is insured, but we always ask the customer to sign the package subject to control so as to avoid problems with the couriers.

Is it possible to collect the goods at your location?

- Yes, just buy from the site and choose the "Withdrawal in store" option (free)

- Then contact us at our WhatsApp chat to organize the collection.

- You can always come to the store to collect it during working hours 24h after the purchase.

Home delivery Civita Castellana (COVID-19)?

- For home deliveries in this emergency period, we refer you to this page to better understand how to proceed:

https://www.fannyboutique.it/pages/consegne-domicilio-covid-19

Can I Receive Goods at Home If I live in a neighboring country?

- Yes, as long as the town is not more than 15km from Civita Castellana, for more details see the section

https://www.fannyboutique.it/policies/shipping-policy

How can I keep track of my order?

- You can check the status of the order. Through the shipping confirmation e-mail, we will send you the courier's tracking number.

I haven't received my tracking number. You can help me?

- You just contact us by email, or in WhatsApp chat and provide us with your order data.

Are you a physical store or just online?

- FannyBoutique is a physical store since 1970 with headquarters in Civita Castellana (VT) piazza della liberazione, 15 Pi: 02140540564 you can also find us on google maps.

I would like to return what should I do?

- For returns, just follow the guidelines at this link:

https://www.fannyboutique.it/policies/refund-policy